Elecosoft UK Ltd (“We/Us/Our”) are committed to protecting and respecting your privacy.

This policy (together with Our website terms of use and any other documents referred to on it) sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us. Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Elecosoft UK Ltd of Pearson Road, Central Park, Telford, Shropshire, TF2 9TX.

We may collect and process the following data about you:

  • Information that you provide to Us, including information supplied via Our website, e.g. by filling in forms and including information provided at the time of registering to use any of Our websites, subscribing to Our newsletter, purchasing and/or enquiring about Our services and/or software or technical support, or requesting further information or services. We may also ask you for information when you report a problem with Our site.
  • Records of any correspondence or communication between you and Us. Telephone calls that you make to us may be recorded for training purposes.
  • Details of transactions you carry out through Our websites and of the fulfilment of your orders.
  • Details of your visits to Our websites including traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP addresses and cookies

If you have given your permission, by clicking the button on the Cookie Control box that will be presented to you as you browse the site, we may collect information about your computer, including your IP address, operating system and browser type, for system administration and to monitor and ensure the quality of Our web service. This is statistical data about Our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, We may obtain information about your general internet usage by using a cookie i.e. a file which is stored on your computer’s hard drive. Cookies help us to improve Our site and to deliver a better and more personalised service e.g. by enabling us to estimate Our audience size and usage pattern, speed up your searches, And recognise you when you return to Our site.

If you decide not to give your permisson to accept cookies you may unable to access certain parts of our site.

Cookies used on our website

utma,_utmb Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.
_utmc Google Analytics stores IP address anonamously on its servers in the US, and neither CIVIC or Google associate your IP address with any personally identifiable information.
_utmz These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.

I do not want Google Analytics tracking me

The latest versions of both Microsoft Internet Explorer and Mozilla Firefox have a “do not track” option which you can enable should you prefer not to provide us, or any other website, with information about the pages you visit and the browser you use. Google is currently in the process of adding this feature to their Chrome browser.

For Internet Explorer:
Click Tools->Safety->Tracking protection.

For Firefox 4:
Click the orange Firefox button on the top left of the browser window and select Options. Switch to the Advanced tab and tick “Tell websites I do not want to be tracked”.

For Chrome:
Click Menu->Settings->Under The Bonnet->Content Settings

How to remove cookies from my computer?

For Internet Explorer:
http://support.microsoft.com/kb/278835

For Mozilla Firefox:
http://support.mozilla.com/en-US/kb/Deleting%20cookies

For Google Chrome:
http://www.google.com/support/chrome/bin/answer.py?answer=95582

For other browsers consult the documentation supplied with the browser or perform a web search for “clear cookies “.

Where we store your personal data

The data that We collect from you may be transferred to, and stored at, a destination within the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Uses made of the information

We may use information held about you in order to provide you with the best possible customer service and, with your permission, to keep you updated about Our services and products.

We may also use your data (including sharing it with other members of our group of companies) to enable Us and them to provide you with information about goods and services which may be of interest to you. If you would prefer not to be contacted in this manner, please let us know by emailing dataprotectionofficer@elecosoft.com.

Where you are based outside the UK, We may also pass your data to Our local distributor in your country so as to enable them to supply services to you and to provide you with information about goods and services which may be of interest to you. If you would prefer not to be contacted in this manner, please let us know by emailing dataprotectionofficer@elecosoft.com.

Security policy

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

Changes to our privacy policy

We reserve the right to amend this Privacy Policy from time to time without prior notice.